SOLIDBASE 25
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PAIA manual

Updated: 12 November 2026

Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). Physical public-inspection arrangements remain to be finalised; see Availability and review below.

Purpose and company details

This manual explains the records held by SOLIDBASE 25 (Pty) Ltd, registration 2025/726943/07, how to request access and how personal information is handled. The business undertakes building and civil contracting. Address: D50 Mbongi Street, Khayelitsha, Cape Town, 7784. General email: info@solidbase25.com. Website: www.solidbase25.com.

Information officers

Information Officer: Mzwabantu Mayekiso: mzwabantu@solidbase25.com, 062 337 3779.

Deputy Information Officer: Ipeleng Tau: ipeleng@solidbase25.com, 079 106 1377. Please direct day-to-day privacy and access requests to Ipeleng.

The Regulator’s guide

The Information Regulator’s guide explains PAIA rights, assistance, requests, fees, refusals, complaints and court remedies. The guide, including available language versions, can be obtained from the Regulator’s PAIA resources. Contact Ipeleng for help identifying the relevant guide or request process.

Information available without a formal request

The website services, public contact details, company profile, privacy notice, website terms and this manual can be read online without a formal request or website fee. An electronic copy of the manual can be requested from Ipeleng. Public availability of these documents does not make employee, client or other company records public.

Subjects and categories of records

Operational records are held privately, outside this public website. A category listing does not guarantee access to a particular record. Requests are assessed under PAIA, including protection of third-party personal, confidential and commercial information.

Records under other legislation

Company, financial and employment records may also be maintained under applicable legislation. Relevant frameworks include the Companies Act 71 of 2008, tax legislation including the Tax Administration Act 28 of 2011 and Income Tax Act 58 of 1962, the Basic Conditions of Employment Act 75 of 1997 and occupational health and safety legislation. PAIA and POPIA govern access and personal-information handling. The applicable provision depends on the particular record and the company’s activities; this list does not promise public access or that every statutory record exists. The category-to-legislation schedule remains for business/accountant verification.

Requesting access

For a private-body request, explain the right you need to exercise or protect and why the record is required for that right. Use the Regulator’s Form 2: Request for Access to Record. Describe the record clearly, give contact details and the preferred access format, and include authority if requesting for another person. Send requests to ipeleng@solidbase25.com. Call 079 106 1377 for assistance or accessibility arrangements. Identity checks must be proportionate; do not send unnecessary personal documents.

Decisions, fees and remedies

The ordinary decision period is 30 days after receipt. PAIA permits extensions in defined circumstances; reasons and the applicable period must be notified. Request/access fees or a deposit may apply under the current prescribed schedule and exemptions. Applicable charges and outcomes are communicated using the prescribed process, including Form 3. Access is not automatic: third-party notification, redaction and statutory refusal grounds may apply.

If access is refused or no response is received, the Regulator’s guide explains complaints and court remedies and their time limits. A complaint to the Regulator is ordinarily subject to a 180-day period. The public-body internal appeal procedure does not apply to a request to this private company. Consult the official forms and guide for the procedure relevant to your circumstances.

Purposes and personal-information categories

We handle enquiry and client contact information, project requirements, contracts, quotations, invoices and related site records to discuss, quote for, perform and administer work. Employee/payroll records support employment administration and related duties. Supplier records support procurement and payment. Safety records support site safety and applicable duties. Site reports and photographs support project delivery and documentation. These activities may involve client representatives, prospective clients, employees, suppliers and people appearing in relevant site records. The information depends on the record, and can include business/contact details, employment and payroll information, financial/transaction details and site images or reports.

Recipients and service providers

Access is limited to people who need the information for the relevant business purpose or a lawful request. Website enquiries reach info@solidbase25.com, ipeleng@solidbase25.com and mzwabantu@solidbase25.com. The company uses an accountant for company finances only, Google Drive for company-record storage, and Afrihost for website hosting and domain email. Information may be provided to authorities where required by law. No private employee, financial or client records are published on this website.

Processing outside South Africa

Google operates international infrastructure, so Google Drive processing may take place outside South Africa. Afrihost’s terms also allow certain sub-providers to process limited security data outside South Africa. The company does not claim that all provider processing stays in South Africa. Applicable provider terms, access controls and transfer arrangements must be considered under POPIA section 72. The account-specific processing locations and contractual safeguards remain for verification; these have not yet been verified. See Google’s privacy policy and Afrihost’s privacy policy.

Security and retention

The website uses HTTPS, input validation, submission limits and restricted private configuration. It does not publish operational records or create a public enquiry database. Enquiries are delivered to authorised business mailboxes. Rate-limit metadata contains keyed IP digests, counts and expiry times, rather than message bodies or raw IP addresses. Provider and company-record access controls require ongoing review; no system can be guaranteed secure.

For ordinary enquiries that do not become jobs, necessary correspondence is retained for 12 months after closure. Ipeleng reviews the three receiving mailboxes monthly. Active projects, statutory/contractual records and documented legal holds follow separate requirements. Provider logs and backups have their own cycles. Other record schedules must be applied to the relevant records with the company’s accountant/advisers; the enquiry period is not a blanket deletion rule.

Privacy rights

You may request access to personal information, correction or deletion where applicable, or object on the grounds allowed by POPIA. Contact Ipeleng by email or telephone for assistance. The Regulator’s POPIA forms are distinct from PAIA Form 2. Legal duties and the rights of others can affect the outcome. Read the website Privacy Notice for the enquiry form’s handling.

Availability and review

An electronic copy is available by email through Ipeleng. Physical public-inspection arrangements have not yet been confirmed; this remains outstanding against section 51(3), which requires inspection at the principal place of business during normal business hours. Walk-in availability is not currently confirmed. The manual must also be made available to the Regulator on request. Ipeleng maintains the website copy and reviews it when material information changes.