Privacy Notice

Updated: 12 November 2026

Who is responsible

SOLIDBASE 25 (Pty) Ltd, registration 2025/726943/07, D50 Mbongi Street, Khayelitsha, Cape Town, 7784, is the business responsible for this website. For privacy and access requests, contact Ipeleng Tau at ipeleng@solidbase25.com or call 079 106 1377.

Information officers

Information Officer: Mzwabantu Mayekiso: mzwabantu@solidbase25.com, 062 337 3779.

Deputy Information Officer: Ipeleng Tau: ipeleng@solidbase25.com, 079 106 1377. Please direct day-to-day privacy and access requests to Ipeleng.

Enquiry information and purpose

The form asks for your name, email and project details. Phone, location and service are optional. This information is used to understand the work, contact you and prepare a possible quotation. Required fields are needed to respond meaningfully; you can call instead. Do not include identity documents, banking details or sensitive information.

Responding to a requested project discussion may involve steps towards a contract under POPIA section 11(1)(b), or the legitimate interests in managing business enquiries under section 11(1)(f), as applicable. An enquiry does not enrol you in marketing. We do not make automated decisions about you.

Technical data and safeguards

Our website is hosted with Afrihost. The enquiry form validates your entries and sends a notification through the hosting account’s email service. It does not create an enquiry database or save message bodies in website application logs. Enquiries are stored in the receiving mailboxes.

For abuse protection, the application converts your connection IP address into a keyed digest and stores attempt counts and expiry times in a private server file. Counters expire after ten minutes; scheduled cleanup removes expired counters every five minutes. The application does not store the raw IP in that file. Afrihost may separately process IP addresses, request details, security logs, delivery information and backups under its own service practices. HTTPS, input limits, origin checks, restricted private files and security headers help protect the site. No system is guaranteed secure.

Recipients and service providers

Website enquiries are sent to info@solidbase25.com, ipeleng@solidbase25.com and mzwabantu@solidbase25.com for authorised SOLIDBASE 25 staff to handle. Afrihost provides the hosting and email infrastructure. Information may also be disclosed where required by law or needed to protect legal rights. We do not sell enquiry information or use it to enrol you in marketing.

For wider company-record administration, we use Google Drive for storage and an accountant for company finances only. A website enquiry does not automatically upload your message to Google Drive. Google’s infrastructure can involve processing outside South Africa; see Google’s privacy policy.

Afrihost’s service terms allow infrastructure and security sub-providers, including some processing outside South Africa. We do not promise that all provider processing is confined to South Africa. See Afrihost’s privacy policy and hosting terms. Contact Ipeleng if you need information about a particular processing arrangement or transfer.

Retention

SOLIDBASE 25 adopted a policy on 12 November 2026 to retain necessary correspondence for ordinary enquiries that do not become jobs for 12 months after the enquiry closes, with Ipeleng Tau reviewing the three receiving mailboxes monthly. Active enquiries, appointed work and records subject to separate contractual or legal retention requirements or documented holds follow their applicable schedules. The 12-month enquiry rule applies to the business’s working correspondence. Infrastructure logs, delivery queues and provider backups follow separate operational or legal retention cycles; deletion from an inbox does not promise immediate removal from every provider backup. Contact Ipeleng about a particular deletion request.

Cookies and browser storage

This application sets no cookies and uses no localStorage, sessionStorage, analytics, advertising pixels, embedded maps or social feeds. Fonts and photographs load from this site. Normal browser caching may store public assets. External links and email or telephone applications have their own practices. Infrastructure and third-party applications used to open external links have their own practices.

Your choices and rights

You may ask whether personal information is held about you, request access, correction or deletion where applicable, or object to processing on the grounds provided by POPIA. Contact the business using the phone numbers above to arrange a request, or email ipeleng@solidbase25.com. The Regulator’s POPIA forms include objection and correction/deletion requests; these are distinct from PAIA Form 2. Identity verification must be proportionate. Legal duties can affect whether a record may be deleted.

You may raise a concern with the Information Regulator using its current complaints channels. The POPIA legislation and access-to-information page provide further context.

Updates

We review this notice when our processing changes. The update date appears above.